Job Title: IT Service Desk Engineer
Number of Vacancies: 2
Work Experience: 1-2 Years
Industry: Information Technology
Keywords: service desk, help-desk, help desk support, help desk, Windows, Mac, Linux, LAN, WAN, VPN, ITIL
Annual Salary Range: 3-4 LPA
Email Id of Recruiter: firstname.lastname@example.org
Contact Name: Ashka Ghatge
Contact Number: 0265-6193832
Location : Bangalore
Primary Skills :
- Strong knowledge in OS (Windows XP, Win 7, Linux, Mac).
- Experience working with either two or more of these.
- Troubleshooting LAN, WAN, VPN, Outlook issues.
- Basic knowledge about Active Directory and Exchange.
- Exposure to ITIL processes & ITIL v2/3 foundation certified preferred.
- Provide end-user support resolving 70 to 85% of all reported issues and transfer unresolved issues to the appropriate team for resolution