Excellent Opening Fresher- Phone Banking Officer - Largest Bank @ Chennai, Gurgaon


Hello,

We have an urgent requirement for one of the biggest bank.

Designation: Phone banking officer
Location: Gurgaon, Chennai


Core Responsibilities 
Ensure Customer service excellence by
- Displaying complete onus to the customers Query/problems
- Delivering service with requisite Courtesy and Accuracy
- Nil Defects (100% adherence to product & process)
- Ensuring Nil Customer complaints
- Ensuring excellent SLS scores
- Escalating / Highlighting customer Problem Incidences

Adherence to Service and Sales Compliance
Cross Selling / upselling on set products (Assets & liabilities products)
Ensuring Process Efficiency by achieving set targets of Call Quality

Qualification : Graduate from a recognized University
Skills: 
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude

If interested please mail me your resume at malti.salonia@peoplestrong.com

Regards
Malti Salonia

Salary:
INR 2,25,000 - 3,50,000 P.A. Incentives
Excellent Written & Oral Communication
Passions towards Service
Enthusiastic and Self Motivated
Ability to work in a dynamic environment
Good Comprehension Skills
Team player with a positive attitude
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